Shipping policy

Shipping & Delivery Policy

Policy Overview

At HSMarket, we are committed to providing a fast, seamless, and transparent shopping experience. We are proud to offer 100% Free Nationwide Delivery across all cities, towns, and rural regions in Pakistan on every order with no minimum purchase required.

Delivery Timelines & Charges

  • Shipping Fee: FREE (Rs. 0) on all orders nationwide.

  • Estimated Delivery Time: 3 to 5 Business Days across Pakistan.

  • Order Processing Time: Orders are verified and dispatched within 24 hours of order confirmation.

Delivery Estimate Breakdown

Location Estimated Delivery Window
Major Metropolitan Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan) 2 to 4 Business Days
Rest of Pakistan (Other cities, secondary towns, and remote areas) 3 to 5 Business Days

Note: Business days exclude Sundays, gazetted government holidays, and national public holidays.

Order Verification & Dispatch Process

  1. Order Confirmation: Once your order is placed, our team will verify your contact number and delivery address via WhatsApp message or Phone Call (especially for Cash on Delivery orders).

  2. Dispatch: Upon confirmation, your item is securely packed and handed over to our official courier partners within 24 hours.

  3. Tracking Information: You will receive a tracking link via SMS and/or Email as soon as your parcel is handed to the courier. You can monitor the real-time status of your shipment at any time.

Logistics & Courier Partners

We partner with Pakistan’s leading, high-reliability courier and logistics services to ensure your orders arrive safely and on time:

  • TCS Courier

  • Leopards Courier

  • Trax Logistics

  • M&P Courier

  • CallCourier / Swyft

Cash on Delivery (COD) & Parcel Handling Guidelines

  • Exact Cash Amount: Please keep the exact invoice amount ready in cash for the courier delivery agent.

  • Courier Parcel Policy: In accordance with standard Pakistan logistics protocols, courier riders are strictly instructed not to allow customers to open or inspect the parcel prior to paying the Cash on Delivery amount.

  • Mandatory Unboxing Video: To safeguard your purchase against transit damage, theft, or missing items, you are required to record an uninterrupted Unboxing Video starting from the sealed bag before opening it. This video serves as compulsory evidence for any replacement claim.

Address Accuracy & Failed Deliveries

  • Customers are required to provide a complete, detailed physical delivery address (House/Shop Number, Street Name, Block/Sector, Area, City) along with an active primary phone number.

  • If a delivery attempt fails due to an incorrect address, an unreachable phone number, or customer unavailability after 2 to 3 attempts by the courier, the parcel will be returned to our warehouse. Re-dispatching returned parcels may incur a nominal re-delivery fee.

Unforeseen Delays

While we strive to consistently meet our 3 to 5 business days commitment, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions or heavy rainfall/floods.

  • Public strikes, political demonstrations, or unexpected road blockades/checkpoints.

  • Peak holiday sales rushes (e.g., Blessed Friday, Eid sales, Independence Day events).

In such cases, our support team will keep you updated regarding the revised delivery timeline.

Contact & Support

For any tracking inquiries or delivery updates, feel free to reach out to our logistics team:

  • WhatsApp / Call: 03164631929

    Email: hsmarket.shop@gmail.com

  • Support Hours: Monday – Saturday, 9:00 AM – 11:00 PM (PKT)