Refund policy

Thank you for shopping at HS Market. We stand behind the quality of our products and offer a 7-Day Checking & Replacement Warranty for manufacturing defects or damaged items.

Please note: We operate on a strict NO-REFUND policy. All sales are final. Monetary refunds (cash, credit card reversals, or bank transfers) are not issued under any circumstances. Approved claims will strictly be resolved through product replacements or exchanges.

7-Day Replacement Warranty Terms

Your 7-day checking window begins on the exact date and time of delivery, as confirmed by our courier tracking system.

1. What Is Covered

  • Manufacturing Defects: Internal electrical or mechanical faults present upon arrival.

  • Transit Damage: Items received damaged, broken, or crushed (must be reported within 24 hours of delivery).

  • Wrong Item Received: Receiving an item different from what was ordered.

2. Eligibility Criteria

To be eligible for a replacement, your item must meet all of the following conditions:

  • The issue must be reported within 7 calendar days of delivery.

  • The product must be in its original physical condition, without signs of customer-induced damage, scratches, or unauthorized repairs.

  • The item must be returned with all original packaging, boxes, manuals, tags, accessories, and promotional items included.

  • Valid proof of purchase (Shopify Order ID, receipt, or invoice) must be provided.

3. What Is NOT Covered (Exclusions)

  • Replacement requests made after the 7-day checking period has expired.

  • Damage caused by misuse, drop accidents, liquid exposure, power surges, or improper handling.

  • Normal wear and tear over time.

  • "Change of mind" or preference-based claims (e.g., disliking the color, size, or design after purchase).

  • Products missing their original packaging, serial numbers, or included accessories.

How to File a Replacement Claim

  1. Report the Issue: Contact us within 7 days of delivery via email at hsmarket.shop@gmail.com or WhatsApp at +923164631929.

  2. Submit Proof: Include your Order ID, a brief description of the issue, and clear photos or a short video clearly demonstrating the defect or damage.

  3. Claim Verification: We will review your submission within 24–48 hours.

  4. Return the Product: Once your claim is provisionally approved, you will be provided with instructions to ship the defective item back to us.

  5. Inspection & Replacement: Upon receiving and verifying the returned item, a fresh replacement unit will be dispatched to you within 3 to 5 business days.

Return Shipping Charges

  • Valid Defects / Incorrect Items: Customer will cover the cost of re-shipping the replacement item.

  • Non-Defective Returns: If an item returned for testing is found to be fully functional and operating within normal parameters, the customer will be required to pay the re-shipping fees to have the item dispatched back to them.

Contact Us

For any questions regarding our 7-Day Checking Replacement Policy, please contact our support team:

  • Email: hsmarket.shop@gmail.com

  • WhatsApp / Phone: +923164631929

  • Store Hours: Monday – Saturday, 9:00 AM – 6:00 PM